Is Hola Health Legit? A 2025 Australian Deep-Dive into the Telehealth Brand

The short answer

Yes—Hola Health is a real Australian telehealth service. It’s the consumer-facing brand of Pack A Pill Pty Ltd (ABN 62 634 507 949), an active Australian company with multiple registered business names including “Hola Health”, “Hola Consult”, “Hola Meds” and “Hola Doctors.” It’s listed on Healthdirect, the government-funded national health directory, as a GP telehealth provider offering 24/7 virtual consults with AHPRA-registered practitioners.

But legitimacy doesn’t automatically equal the right choice for you every time. Like most telehealth platforms, user experiences are mixed: app-store ratings skew positive, while open review sites contain both praise and complaints about delays, cancellations and refunds. You’ll find what to look for—and how to protect yourself—below.

Who runs Hola Health?

Hola Health operates under Pack A Pill Pty Ltd, headquartered at 79 St Georges Terrace, Perth WA—the same address it publishes on its help pages and privacy policy. The company’s privacy notice explicitly identifies Pack A Pill as the legal entity behind the telehealth and pharmacy-introductory platforms.

Pack A Pill also runs HolaMeds (pharmacy delivery) and related services. The ABN register lists the Hola business names against the same corporate entity, which is a strong paper trail for consumers checking company legitimacy.

What care does Hola Health claim to provide?

Hola advertises on-demand GP telehealth consults, online prescriptions, medical certificates, referrals, and bulk-billed mental-health treatment plans for Medicare card-holders. Typical messaging is “see a practitioner in ~15 minutes, 24/7,” with short (up to 8-minute) and longer consult options. These claims appear consistently across the website and product pages.

You can also find the Hola app on both Apple’s App Store and Google Play, with hundreds of public ratings and regular version updates—another marker that the service is active rather than a throwaway site.

Are the clinicians real and regulated?

Hola states that its clinicians are AHPRA-registered. In Australia, AHPRA registers individual practitioners (doctors, nurses, allied health), not brands, so the correct way to verify a specific clinician is to check the AHPRA Register of Practitioners by name. If you want added reassurance, ask the doctor for their AHPRA number during your consult and look it up.

Also note that Australia’s Medical Board telehealth guidelines require real-time consultations (video or telephone) before prescribing—issuing scripts without an actual consult is not supported by the Board. Hola markets real-time video consults; if you ever encounter a model that skips a live conversation, that’s a red flag regardless of the brand.

How safe is the platform from a privacy/tech standpoint?

Hola publishes a detailed privacy policy naming Pack A Pill Pty Ltd as the data controller, describing what’s collected (identity, contact, health information, payment details via third-party processors) and how it’s used. The site and FAQs also display ISO 27001 security badges; treat those as company claims unless you independently verify current certification.

On the clinical side, Hola is featured in Best Practice Software’s partner network as an ADHA-conformant telehealth platform that integrates with standard GP workflows (scripts, referrals, certificates). That listing is an industry-credibility signal, though it’s still promotional material rather than a government endorsement.

What do real users say?

Like most big telehealth brands, reviews are mixed:

App stores: The Apple listing shows an overall rating in the 4-star range with both positive and negative experiences described (speedy access for some; delays or short consults for others).
Trustpilot: There are critical reviews about cancelled scripts, refund friction and communication gaps. Read a handful, not just the star average, to see issues that matter to you.
Hola’s own site aggregates testimonials and states an average 4.2/5 from “3000+” reviews across platforms; remember that is first-party curation.

Interpreting this isn’t about scoring a brand; it’s about setting expectations. Telehealth can be fast and convenient, but clinicians can (and should) decline to prescribe or cancel when not clinically appropriate—that’s a safety feature, even if it’s frustrating when you’ve paid for a consult. Australia’s regulators have been clear that telehealth must not devolve into script vending.

How to vet Hola Health (or any telehealth service) before you book

1) Confirm the company and business names.
Search the ABN Lookup for “Pack A Pill Pty Ltd” and note the active business names (“Hola Health”, “Hola Consult” etc.). Consistency between ABN, website and receipts is a good sign.

2) Check it’s findable on Healthdirect.
A Healthdirect listing suggests the service has been through basic verification steps. Hola has an entry as a GP telehealth provider.

3) Verify the clinician.
During or before your appointment, ask for the doctor’s full name and AHPRA number and look it up on the Register of Practitioners. It takes 30 seconds.

4) Know the rules on prescribing.
The Medical Board’s guidance says no scripts without a real-time consult (in-person, phone or video). If a platform promises medicine with no consult, walk away.

5) Read the cancellation and refund terms.
Hola publishes consult terms and a support email; complaints on public sites often stem from misunderstandings about minimum charges, hold fees for bulk-billed items, or timing of refunds after a clinical decision not to prescribe. Skim the fine print before you pay.

6) Sense-check urgency and suitability.
Telehealth is excellent for straightforward matters (repeat scripts, simple infections, certificates, referrals). For emergencies or complex, high-risk issues, head to your local GP or 000/ED instead. Australia’s Health Department reinforces telehealth’s benefits but also its limits.

So…is Hola Health legit?

Yes. Hola Health is a legitimately registered Australian telehealth service with a verifiable corporate entity, a Healthdirect listing, active mobile apps and public contact details. It markets AHPRA-registered clinicians and real-time consults, aligning with the letter of current Australian guidance on telehealth.

That said, “legit” and “perfect” aren’t synonyms. Independent reviews show variable experiences—especially around speed, expectations for prescriptions, and refunds. If you go in with realistic expectations about what a doctor can safely prescribe via telehealth, and you read the terms, Hola can be a convenient way to access routine GP care. If you need continuity of care or have complex conditions, it’s wise to loop in your regular GP and use telehealth as a complement, not a replacement.

Frequently Asked Questions

Is Hola Health Australian-owned and based in Australia?

Yes. It’s operated by Pack A Pill Pty Ltd, based in Perth, with multiple Hola business names registered under the same ABN.

Are Hola’s doctors real GPs?

Hola says its practitioners are AHPRA-registered and provides live video consults. You can verify any clinician on AHPRA’s Register of Practitioners.

Can Hola issue scripts without speaking to me?

Under Medical Board guidance, prescribing must follow a real-time consult (in-person, phone or video). Be wary of any service offering scripts without a conversation.

Why do some reviews complain about cancelled scripts or short calls?

Doctors may decline to prescribe or end an appointment once a safe clinical decision is reached. That protects patients and follows national guidance—even if it feels abrupt. Always read the consult and refund terms first.

Is my data safe?

Hola publishes a privacy policy naming Pack A Pill as the data controller and—on its site—displays ISO 27001 security badges. Treat that as the company’s claim unless you verify certification; if privacy is critical to you, ask support for current certification details.

References

Information current as of 1 July 2025. For urgent care call 000; for non-urgent medical advice ring Healthdirect on 1800 022 222.